[Home]  [Headlines]  [Latest Articles]  [Latest Comments]  [Post]  [Mail]  [Sign-in]  [Setup]  [Help]  [Register] 

Immediate Use of Ivermectin Medicine Globally Can End COVID-19 Pandemic: Scientists

COVID Fraud – Lawyers & Medical Experts start legal proceedings against W.H.O and World Leaders for ‘Crimes against Humanity’

School Board Nazi struggles to breathe while she orders kids to wear masks…

Warren says she'll run for reelection to Senate

WiThheld rouTers ... The laTesT of many roadblocks --- To Arizona SenaTe's audiT of 2020 elecTion

Windham ResidenTs ... Refuse --- To Be Silenced

When Cruelty Actually Is The Point

Fauci's agency spent over $400k on experiments grafting aborted fetal scalps onto mice and rats

Who Is Bill Gates? (Full Documentary, 2020)

Here Is What Republican Voters Really Believe in. It's a Shame the GOP Has No Idea

guTTing america ... going back --- on Track

“The ElecTion is Over”... Trump HaTer Cindy McCain Trashes Arizona ElecTion AudiT ---“Ludicrous” (VIDEO)

DissidenT Episcopalians awarded $100 million worTh of property ... as U.S. Supreme CourT --- declines To Take up Fort WorTh case

Joe Biden needs to stop lying about the cause of the border crisis and start fixing it

George W. Bush says ... The Republican ParTy has a shoT aT fuTure elecTions if iT curbs --- iTs 'whiTe Anglo-Saxon ProTesTanTism' ( heriTage )

BREAKING EXCLUSIVE - TGP’s Jordan Conradson InTerviews AZ AudiT DirecTor Ken BenneTT — HUGE DEVELOPMENTS ... Including Plans To Triple OuTpuT --- QuesTions on Number of FraudulenT BalloTs (VIDEO)

Can Democrats Avoid a Wipeout in 2022?

Biden declares war on America -- literally

Former Trump assisTanT says ... 'freighT Train' of elecTion resulT audiTs coming --- 'The MAGA movemenT is demanding answers'

Tim Scott's 2024 Star Rises After Biden Rebuttal

“We Will Find MisTakes – IrregulariTies ... We Probably Are Going To Find OuTright Fraud” --- AZ GOP Chair Dr. Kelli Ward Give - UpdaTe on HisToric AudiT (VIDEO)

Australia security official warns nations are ‘beating drums’ of war amid Asia-Pacific tensions

Former Obama White House advisor Seth Andrew arrested, accused of stealing from charter school he founded

This is fo sucking funny ... Joe has no clue --- The dumbocrap leaders are in a hearT aTTack panic!!.

The voter suppression lie

War Room ... Rachel Maddow Is Worried abouT whaT AZ ElecTion AudiT will Find — She Knows Georgia Is NexT

Conspiracy Queen Rachel Maddow ... Panics Over --- ‘Dangerous’ Arizona Vote AudiT

‘True To iTs docTrine’ ... ConservaTives plan for a new church afTer UniTed MeThodism spliTs --- over homosexualiTy debaTe

Michael Eric Dyson - WhiTe People Can Help BLM ...by Holding RacisT RelaTives --- ‘To AccounT’ aT Thanksgiving

Derek Chauvin ... The GreaT --- WhiTe DefendanT

New Mexico state trooper executed by Mexican cartel member… Horrific Video

John Kerry in Earth Day wonderland

Democrats Are Cheaters

Derek Chauvin's FaTe ... Is Now in The Hands --- of The Jury

Fools' overture

Democrats Are Terrified of Georgia

Climate Media vs. Climate Science

Why We Black Leaders Support Voter ID Laws

Pelosi: ‘No Plans' to Bring a Court-Packing Bill to the House Floor – at This Time

B-1 Bombers Are Deploying To Norway For The First Time With An Eye On Nearby Russia And The Arctic

High School Coach Fired After Refusing To Enforce “Insane” Outdoor Masks During Sports

CNN Says Chinese-Style Fonts Are Racist

Gran Torino Denounced for Anti-Asian Racism

'It Is Still Not Safe To Go Outside,' Says Fauci's Head In A Jar In Year 2739

Biden Re-Ignites the Waco Fire

Over 500 White People Have Been Killed By Cops Since 2020. There Has Been No Rioting Over Those Deaths.

Buttigieg on Exaggerated Infrastructure Jobs Estimate: ‘I Should Have Been More Precise’

Videos - ChrisTians Tear Down MeTal Fences ... Denounce The Closure Of GraceLife Church --- Due To A COVID-19 ResTricTions

Pete BuTTigieg ... To evangelical vaccine hold-ouTs --- Maybe iT's parT of God's plan

TINHORN FLATS ... The Symbol of Modern Day America --- AgainsT Tyranny


Status: Not Logged In; Sign In

Business
See other Business Articles

Title: John Metz Denny's Obamacare Surcharge Stirs Big Mess For Restaurant Chain
Source: Huffington Post
URL Source: http://www.huffingtonpost.com/2012/ ... care-surcharge-_n_2146735.html
Published: Nov 20, 2012
Author: Janean Chun
Post Date: 2012-11-20 18:14:00 by Brian S
Keywords: None
Views: 3184
Comments: 12

Don't expect to hear more about an Obamacare surcharge from Denny's franchisee John Metz.

Denny's chief executive John Miller privately reached out to Metz to express his "disappointment" with the Florida franchisee's controversial statements about Obamacare, which sparked a wave of backlash for the national restaurant chain over the past few days. Metz released a statement Monday night expressing "regret" over his statements.

"We recognize his right to speak on issues, but registered our disappointment that his comments have been interpreted as the company’s position," Miller said in an email to The Huffington Post.

Miller is rushing to put out the fire sparked by Metz's controversial proposal to charge restaurant customers a 5 percent Obamacare fee. "Customers have two choices: They can either pay it and tip 15 or 20 percent, or if they really feel so inclined, they can reduce the amount of tip they give to the server," Metz told HuffPost in an interview last week.

Some Denny's franchisees have since dealt with angry customers, calls for a boycott and declining sales. A spokeswoman for Metz said he will not conduct more interviews.

Metz, whose RREMC Restaurants owns more than 30 Denny's locations, said in a statement, "We regret that the statements we made may have been interpreted as representative of the Denny’s brand or of other franchisees, which they are not. Our stores do not have a 5 percent surcharge. Despite recent media coverage, RREMC Restaurants is committed to exploring viable and effective ways to deal with the changing economic climate, including the implementation of The Affordable Care Act. We have always been and will continue to be 100 percent dedicated to our employees and customers and will work tirelessly to find solutions that are in their best interests. It is our intention is to fully comply with the law."

After Metz's original comments went viral, Abdo Mouannes said sales and traffic dropped "overnight" at his seven Denny's locations in Florida. Angry callers immediately jammed the phones at his restaurants. "The manager said it was so frustrating, she wanted to unplug the phone," Mouannes told HuffPost. "People didn't like what they heard and were saying they wouldn't support Denny's, but we have nothing to do with that decision. I am not a fan of the idea. We are opposing the 5 percent [surcharge] -- it's not even a consideration for us."

Mouannes, who co-owns the restaurants with this brother, said he would never have laid off employees or cut hours due to Obamacare. But now he may have to, he said, if Denny's boycotts take hold. "I'm not in favor of cutting employees, but if there is no demand, we will be pushed to do this," he said. "Unfortunately, if there are boycotts, it's going to come down to hurting our operations, hurting our employees. There will be people hurt across the board."

Unfortunately for Mouannes, many consumers don't understand the complex relationship between franchisees and their parent corporations, or that owners of individual outlets within Denny's, Ace Hardware, Applebee's, Papa John's and Jimmy John's may not represent the whole company when speaking against Obamacare.

Franchises expand by selling their operating systems and brand rights to independent business owners, who become franchisees and must abide by those systems. For example, entrepreneurs can buy a McDonald's franchise, but not a Starbucks, which has expanded through non-franchised, company-owned units. "When you walk into a Denny's, it sure looks and smells like a corporate restaurant, but it's not," said Joel Libava, franchise advisor and founder of TheFranchiseKing.com. "The biggest minus [to being part of a big brand] is a rogue franchisee deciding to jump into the political fray or do something that goes viral and affects the whole system. Someone in West Palm Beach, Fla., can affect someone in Boise, Idaho, who has nothing to do this this surcharge."

Mouannes struggled to explain the distinction to Denny's customers expressing disapproval and threatening to boycott, he said. Only about half of his customers understood that he was an individual franchise owner whose business decisions were unrelated to Metz's, while the others "were still in confusion and not satisfied," he said.

Denny’s Corp. is also trying to protect its brand and other franchisees by publicly distancing itself from Metz's statements. "While we respect the decision of an independent business owner to speak out on this or other topics and express their personal views, his statements do not capture the respect by Denny’s, the Denny’s Franchisee Association or our franchise community at large for our hardworking employees or for our valued customers," John Miller, CEO of Denny's Corp., said in a statement.

"Unfortunately, the comments of this franchisee, who represents less than 1 percent of our system and who owns restaurants in other concepts, has been portrayed as reflective of the entire Denny’s brand," Miller said. "I am confident his perspective is not shared by the company or hundreds of franchisees/small business owners who make up the majority of the Denny's community. Specifically, his comments suggesting that guests might reduce the customary tip provided to their server as an offset to his proposed surcharge are inconsistent with our values and approach to business throughout our brand."

As for consequences to those who damage the brand, a Denny's spokesperson said, "We have a variety of options depending on the circumstances to respond to franchisee actions that are not in the best interests of the brand and deal with those on a individual franchisee basis as required."

There may also be fallout in franchising beyond the Denny's system, as potential franchisees become wary of buying into brand names due to the "politics and noise" from franchisors and franchisees, Libava said. "Most people get into franchising to be their own boss, not to get into the middle of something political," he said. "I have a feeling that some of the bigger franchise law firms are thinking about ways both parties can be protected against this."

Libava added that "it doesn't help that the biggest franchise association in the world, [the International Franchise Association], is getting into politics as well. It sets a precedence."

The International Franchise Association's public opposition to Obamacare was based on analysis and feedback from franchisor and franchisee members, leading the trade organization to conclude it "was misguided public policy that wouldn't result in better health care, but in job loss and a dramatic impact on the industry," Judith Thorman, the group's senior vice president for government relations and public policy, told The Huffington Post.

"I hope people still have ability in this country to speak out on the impact of public policy issues on their businesses," Thorman said. "That's all they're really trying to do is to say this policy will have a dramatic economic impact. We may not all agree, but I think it's good if everyone comes forward with their opinion, and that we have a dialogue on it."

Post Comment   Private Reply   Ignore Thread  


TopPage UpFull ThreadPage DownBottom/Latest

#1. To: Brian S (#0)

"The International Franchise Association's public opposition to Obamacare was based on analysis and feedback from franchisor and franchisee members, leading the trade organization to conclude it "was misguided public policy that wouldn't result in better health care, but in job loss and a dramatic impact on the industry," Judith Thorman, the group's senior vice president for government relations and public policy, told The Huffington Post."

Sure, Obamacare's a job-killer, but that doesn't bother the RATS because they think they're gonna get more free guv'ment cheeeze. That's all Obamabots care about, more free goodies that America cannot afford to pay for...MUD

"Devolve Power Outta the Federal Leviathan and Back to the States,
Localities, and Individuals as Prescribed in the US Constitution."

Mudboy Slim  posted on  2012-11-20   19:03:27 ET  Reply   Trace   Private Reply  


#2. To: Brian S (#0)

Don't expect to hear more about an Obamacare surcharge from Denny's franchisee John Metz.

No........... the slaves are angry that they're gonna' have to pay- one way or another- for the "free" goodies that o'Bungler has promised.

We peebles NEED free shit taken from the Crackuh!

Whachoomean we gunnah pay???

The ultimate result of Democrat party politics:

...
Shari Doyle, before and after her salvation by Democrat operative Janet Reno.

Aren't you socialists PROUD???

Capitalist Eric  posted on  2012-11-20   19:03:48 ET  Reply   Trace   Private Reply  


#3. To: Mudboy Slim (#1)

Sure, Obamacare's a job-killer, but that doesn't bother the RATS because they think they're gonna get more free guv'ment cheeeze. That's all Obamabots care about, more free goodies that America cannot afford to pay for...MUD

Just wait for the check you, me and the chinese credit card will pay out to replenish the bastard state's 'iron dome' in the coming weeks.

It is not easy reconstructing 'molded minds'...

Brian S  posted on  2012-11-20   19:54:26 ET  Reply   Trace   Private Reply  


#4. To: Brian S (#3)

China's quit buying our debt...these days, we just keep printing mo' money so the Federal Leviathan can buy its own debt. At some point, inflationary pressures are really going to kick in and we'll begin to see that all this debt is NOT without consequence...MUD

"Devolve Power Outta the Federal Leviathan and Back to the States,
Localities, and Individuals as Prescribed in the US Constitution."

Mudboy Slim  posted on  2012-11-20   21:34:36 ET  Reply   Trace   Private Reply  


#5. To: Brian S (#0)

Unfortunately for Mouannes, many consumers don't understand the complex relationship between franchisees and their parent corporations, or that owners of individual outlets within Denny's, Ace Hardware, Applebee's, Papa John's and Jimmy John's may not represent the whole company when speaking against Obamacare.

Obama supporters are unable to understand the franchise business model or the first amendment..no surprise here.

Thunderbird  posted on  2012-11-21   9:16:06 ET  Reply   Trace   Private Reply  


#6. To: Thunderbird (#5)

As for consequences to those who damage the brand, a Denny's spokesperson said, "We have a variety of options depending on the circumstances to respond to franchisee actions that are not in the best interests of the brand and deal with those on a individual franchisee basis as required."

Denny's also has an obligation to protect their brand and can yank franchise license if necessary.

Read any franchise agreement...it will be in there.

It is not easy reconstructing 'molded minds'...

Brian S  posted on  2012-11-21   9:52:06 ET  Reply   Trace   Private Reply  


#7. To: Brian S (#3)

Sure, Obamacare's a job-killer, but that doesn't bother the RATS because they think they're gonna get more free guv'ment cheeeze. That's all Obamabots care about, more free goodies that America cannot afford to pay for...MUD

Just wait for the check you, me and the chinese credit card will pay out to replenish the bastard state's 'iron dome' in the coming weeks.

They pay for it themselves. But it would be a great investment. We should send them lots and lots of bullets, guns, and anything they need. They can get rid of the Muslim problem once and for all if we support them.

You have been whining about Israel your whole life. It is the number one thing in your life. And you have accomplished nothing. You will die and Israel will still be there.

Your boy Obama the bastard can't do anything against them to any affect.

A K A Stone  posted on  2012-11-23   9:38:02 ET  Reply   Trace   Private Reply  


#8. To: Thunderbird (#5)

Obama supporters are unable to understand the franchise business model or the first amendment..no surprise here.

They are an evil dumb lot.

A K A Stone  posted on  2012-11-23   9:39:02 ET  Reply   Trace   Private Reply  


#9. To: A K A Stone (#8)

They are an evil dumb lot.

Agree generally on the 'dumb' part, but am less inclined to assign the term 'evil' to the average democrat.

I guess that makes me an optimist.

Thunderbird  posted on  2012-11-23   9:42:52 ET  Reply   Trace   Private Reply  


#10. To: Thunderbird (#9)

Agree generally on the 'dumb' part, but am less inclined to assign the term 'evil' to the average democrat.

I guess that makes me an optimist.

I get ya. But isn't wanting someone elses stuff and getting it theft. Isn't theft evil.

Isn't covetousness evil.

Killing babies is certainly evil.

They are so stupid they don't even know they are evil.

A K A Stone  posted on  2012-11-23   9:46:00 ET  Reply   Trace   Private Reply  


#11. To: Thunderbird (#9)

Agree generally on the 'dumb' part, but am less inclined to assign the term 'evil' to the average democrat.

I guess that makes me an optimist.

Maybe my rhetoric is a little meaner then yours.

A K A Stone  posted on  2012-11-23   9:48:11 ET  Reply   Trace   Private Reply  


#12. To: A K A Stone (#10)

They are so stupid they don't even know they are evil.

That makes sense. Most are just unwitting dupes as Howard Stern has repeatedly documented.

Thunderbird  posted on  2012-11-23   22:03:48 ET  Reply   Trace   Private Reply  


TopPage UpFull ThreadPage DownBottom/Latest

[Home]  [Headlines]  [Latest Articles]  [Latest Comments]  [Post]  [Mail]  [Sign-in]  [Setup]  [Help]  [Register] 

Please report web page problems, questions and comments to webmaster@libertysflame.com