When our water was turned off one morning last January, we assumed it was due to the sinkhole slowly expanding across the width of our single-lane street in South Philadelphia. But we could only guess, as no one answered the phone at the Philadelphia Water Department, and the first city employee didn't show up on our street until four hours after the taps died. When one of my elderly neighbors asked how long it would take to restore service, the city guy said his crews were swamped. It took 27 hours. With spotlights shining into the house and construction equipment rattling our walls, my wife and I spent most of that night wondering where we could go for a reprieve with a 2-month-old in below-freezing weather. North Carolina was an obvious place.
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